Support
MediSked Offers Industry-leading, US-based Support
MediSked implements industry help desk best practices, including priority and severity request/issue models, all of which ensure above-industry standards for response and issue resolution times and communication cadences. Our support team is 100% US-based, timely, and best-in-class.
- Detailed electronic support logs available upon request
- Issue prioritization, tracking, and analysis
- Measure client satisfaction and solicit feedback
- Track key performance indicators and optimize Support processes regularly
MediSked’s Support Team’s Response Times and Issue Resolution Times are Above Industry Average
- Users receive a response to their inquiry within 2 hours or less
- Non-escalated tickets are typically resolved in less than 1.5 days
- Our average monthly 'close' rate for tickets is 98%
Related Insights
MediSked Support: Ensuring Success Across the Board
Every MediSked Organization stays engaged, inspired, and eager to learn and accomplish groundbreaking achievements. The MediSked Support Team is no exception.
Take Ownership Over Your Solution
While Maximizing Efficiencies & Cost Savings
As a MediSked client, your organization designates its own internal system administrator for your MediSked solution. Your system administrator will be trained during implementation to provide basic support and trouble-shooting specific to your organization’s instance of the MediSked platform. As the first line of support, system administrators are equipped to help with basic platform needs – password resets, setting up a new access level, user roles and more.
If users need additional, more in-depth support, your organization’s designated MediSked Support Contact can then reach out to MediSked Support at virtually any time.
Self Service Support Portals
MediSked offers user-accessible portals with a ticketing system for Designated Support Contacts to create and track tickets. Within the portal you’ll find:
- Our Support Team phone number and email
- Designated support contact information
- How to contact after-hours support
